If you are not entirely satisfied with your purchase, we’re here to help.
You have 28 days to return your item from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
What happens next:
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your payment card (or original method of
You will receive the credit within a certain amount of days, depending on your card issuer’s policies, however please allow up to 14 days for your refund to process during peak periods. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns Address is
What if my Turtle Pack is faulty?
Please contact our customer care team so we can arrange for the item to be inspected. In the unlikely event that your Turtle Pack arrives faulty we will be happy to replace it. If Turtle Pack subsequently develops a fault during use we will need to inspect the item to assess the cause. Faulty items will be repaired or replaced at our discretion.